Golden Sands | Public Tours

Replacement policy: -1 Without prejudice to the provisions of the warranty agreement and the regulations, the consumer has the right to replace the product provided to him from the store within the seven days following the date of receipt of the product, and he does not have the right to replace the product after the lapse of seven days. -2 To replace the product, it is required that the product is in good condition and the consumer has not used the product or received its benefit, and the store has the right to inspect the product before replacing it to make sure of its safety and the consumer is responsible for paying the shipping value in case he wants to replace the product and in the international replacement, the consumer bears the full shipping costs and delivery of the product to the shipping company and in case of defects or error, the consumer will be compensated The consumer has no right to replace the product in the following cases: 1- If the product was manufactured at the request of the consumer or according to specifications specified by him, products with a defect or that violated the specifications specified by the consumer are excluded from this. 2- If the product consists of videos, CDs, CDs or information programs that have been used. 3- If the product is newspapers, magazines, publications, books or other literature. 4- If a defect appears in the product due to improper possession of the consumer. 5- If the contract deals with the provision of accommodation, transportation or feeding services. 6- If the contract deals with the purchase of software download products via the internet. Refund policy: 1- Without prejudice to the provisions of the warranty agreement and the regulations, the consumer has the right to terminate the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he is not entitled to that product after the lapse of seven days. 2- To return the product, it is required that the product is in good condition and the consumer has not used the product or received its benefit, and the store name has the right to inspect the product before returning it to make sure of its safety. 3- The consumer shall bear the costs of the return process and in the case of international return, the consumer shall bear the full costs of shipping and delivery of the product to the shipping company and in case of defects or error, the consumer will be compensated The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured at the request of the consumer or according to specifications specified by him, products with a defect or that violated the specifications specified by the consumer are excluded from this. 2- If the product consists of videos, CDs, CDs or information programs that have been used. 3- If the product is newspapers, magazines, publications, books or other literature. 4- If a defect appears in the product due to improper possession of the consumer. 5- If the contract deals with the provision of accommodation, transportation or feeding services. 6- If the contract deals with the purchase of software download products via the internet.