The International Fair and Museum of the Prophet's Biography and Islamic Civilization

Refund Policy (The International Fair and Museum of The Prophet’s Biography and Islamic Civilization) sells tickets, and tickets purchased can only be refunded, exchanged or transferred in the circumstances detailed below. No payment is made to any customer who has been denied entry to the fair or has been expelled from the fair for any reason. Cases where customers are entitled to recover their tickets from (The International Fair and Museum of the Prophet’s Biography and Islamic Civilization) within 30 days after the event are the following: If the event is cancelled for any reason. If the customer’s visa to enter Saudi Arabia is not issued. In cases of force majeure, including but not limited to: weather conditions, earthquakes, fires, floods, death, war, strikes, failure of energy supplies, decisions of any government agency, or any other acts of force beyond the control of the fair. If the event is postponed for any reason, the customer can use the original ticket at the new event date. If the venue changes to a location that is very different from the original location. (The International Fair and Museum of The Prophet’s Biography and Islamic Civilization) will consider refund requests based solely on the above five circumstances, and specific documents or other evidence may be asked for to support and verify these requests. If (the International Fair and Museum of the Prophet’s Biography and Islamic Civilization) at his discretion accepts a refund request, it will be in the same way the original payment was made. That is, if payment is made, for example, by credit or debit card, the cost will be returned to the same credit card used in the original purchase. Minor changes in prayer times, dissatisfaction with the event, or with the duration of the visit will not be considered as grounds for refunding the ticket. If the customer does not meet the special conditions for visiting (the International Fair and Museum of the Prophet’s Biography and Islamic Civilization), this is his/her personal responsibility, and is not considered a justified reason for the refund. The customer agrees to this refund policy either by purchasing through the website, or through any retail outlet operating under the name (The International Fair and Museum of the Prophet’s Biography and Islamic Civilization). To request refunds based on the above circumstances, please contact (The International Fair and Museum of The Prophet’s Biography and Islamic Civilization) by email ([email protected]), and please make sure to send your booking number, ticket numbers, email address, full name and phone number, for a better service.