An Unforgettable Adventure: Ras Al Abyad Island Trip

Return, Exchange and Cancellation Policies You may be asked to pay additional fees for modification, and these fees vary according to the type of service that was requested. When requesting to amend sites, the date, or adding notes such as the type of transportation, meals, and any other requests, contact customer service to implement the request. Cancellation policy: Requests must be submitted by the customer through customer service. For each cancellation of a booking by the customer, Future Luxury will charge a cancellation fee of 15% The amount is 100% deducted four days before the trip, and the amount is non-refundable after that, and the customer is not entitled to claim it. Return policy: When the customer requests a refund of the amount paid four days before the trip, Future Luxury charges a 15% fee and refunds the amount after the fees, noting that the refund mechanism and method is based on the same payment method. If the payment was made by credit card, the refund will be made within 48 hours of working days, and the amount will be returned from the bank within 7 working days, and there may be a delay by the bank. If the payment is made via our customer service, it takes 48 hours of our working days. If the amount is not refunded after the above-mentioned period, please contact customer service or send a request and contact the company's customer service to request a refund. In the event that reservations that are non-refundable are confirmed and the customer has no right to claim them except in force majeure, the approval of the refund is conditional on the service provider's approval and acceptance of the refund. Upgrade flights: Passengers can upgrade the special flights that they have contracted for, through customer service and pay the difference before the aforementioned modification date, according to the availability of the possibility, as Future Luxury does not guarantee the upgrade of flights upon the arrival of the customer, and in this case we will try as much as possible to implement your request.