AlUla trip

Exchange policy: You may be asked to pay additional fees for modification and these fees vary depending on the type of service requested. When requesting to modify locations or date or adding notes such as the type of transportation or meals and any other requests, contact customer service to implement the request. Cancellation policy: Requests must be submitted by the customer through Future Wellness Customer Service For every cancellation made by the customer, Future Wellness will charge a 15% cancellation fee. The amount is deducted 100% four days before the trip, and the amount is non-refundable after that, and the customer has no right to claim it. Return Policy: When a customer requests a refund of the amount he paid four days before the trip, Future Luxury imposes a 15% fee and refunds the amount after the fees, noting that the mechanism and method of recovery is based on the same payment method. If payment was made by credit card, the refund will be made within 48 hours of working days, and the amount will be returned from the bank within 7 working days, and a delay may occur from the bank. If payment is made through customer service, it takes 48 hours from our working days. If the amount is not refunded after the period mentioned above, please contact customer service or send a request and contact the company’s customer service to request a return. In the event that reservations are confirmed that are non-refundable and the customer has no right to demand them except in force majeure circumstances, approval for the return is conditional on the service provider’s approval and acceptance of the return. Flight Upgrade: Travelers can upgrade the private flights they have contracted for through customer service and pay the difference before the aforementioned modification date according to the availability of the possibility, as the luxury of the future does not guarantee that flights will be upgraded upon the client’s arrival, and in this case we will try as much as possible to fulfill your request. Offers (coupons, credit card discounts) and others The terms and conditions of the offers presented by Future Luxury are subject to the terms and conditions of the reservation, except for the return policy, as the voucher amount is non-refundable, regardless of the terms and conditions of the reservation for which the voucher was used, and each offer is subject to the provisions mentioned in each advertisement of the offer. If you do not know the terms of the offer, you must contact us in advance before booking, and the value of the offer cannot be compensated at all if payment has been made. Future Luxury has the right to stop the offers or suspend their work without prior notice Each coupon is for one-time use only and is not valid for multiple bookings. Special codes and coupons can be used for offers when available, which are valid for specific conditions, offers and times. They may be canceled or the reservation may be canceled if these codes and coupons are misused.